le89 Privacy Policy Your Information Is Protected

Last Updated: January 2026

Important Notice: This privacy policy ("Policy") applies to users of the le89 platform. By using le89's website, mobile version, or any related services, you are considered to have accepted the terms of this policy. Please read this document carefully.

le89 is a trusted online gaming platform in Bangladesh that places the highest importance on user privacy. We believe that every user's personal information is their own asset, and we are committed to protecting that information. In this privacy policy, we clearly state what types of information are collected, why they are collected, how they are used, and what steps we take to protect your information.

What Information We Collect

Certain necessary information is collected for the purpose of registration and service delivery on the le89 platform. The types of information collected are described in detail below.

Identity Information

Full name (Bengali or English)
Date of birth (for age verification)
National ID number (where applicable)
Passport or other government-issued ID

Contact Information

Email address
Mobile number (for bKash, Nagad, or Rocket verification)
Current address (if required)

Financial Information

Deposit and withdrawal history
Payment method details (bKash, Nagad, Rocket, Upay)
Transaction amounts and timestamps
Bonus and cashback history

Technical Information

IP address and device identification
Browser type and version
Operating system
Cookie and session data
Platform activity logs

Gaming Activity Information

Play history and bet details
Win and loss records
Preferred games and categories
Session duration and frequency

Communication History

Live chat conversations
Details of email communications
Complaint and request records
Survey or feedback form responses

Purpose of Information Use

le89 uses your information only for specific and legitimate purposes. Under no circumstances is information used for unnecessary or unauthorised purposes.

Account Management and Service Delivery

Collected information is used to create, verify, and manage your account. This information is needed for secure login, processing deposits and withdrawals, and determining VIP status. Account data is essential for properly managing our five VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond.

Identity Verification and Fraud Prevention

Identity information is verified to prevent registration by minors and to stop bonus abuse through the creation of multiple accounts. Only users aged 21 or above may register on le89.

Delivering a Personalised Experience

Relevant game recommendations, bonus offers, and promotional messages are sent based on your gaming preferences and activity. This personalisation makes your gaming experience more enjoyable.

Improving Customer Service

Previous communication history is used to resolve your issues quickly through our 24/7 Bengali live chat support. This means you do not have to provide the same information again each time.

Platform Development and Analytics

Collected information is analysed to improve service quality, add new games and features, and identify technical issues. This analysis is conducted entirely anonymously.

Cookies and Tracking Technology

The le89 website uses cookies and similar technologies to improve the user experience. Cookies are small data files stored on your device that make your next visit easier.

Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and basic platform functionality. Disabling them will prevent the site from working properly.

Analytics Cookies

These cookies are used to understand how users interact with the site. The data collected is anonymous and used only to improve the service.

Preference Cookies

These cookies remember your preferences for language, display settings, and personalised experiences.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not work properly.

Data Storage and Security

le89 follows the highest industry technical standards to protect your information. Our security measures are reviewed and updated regularly.

SSL Encryption

All information transmitted between you and our servers on the le89 platform is protected by SSL (Secure Sockets Layer) encryption. This makes it nearly impossible for third parties to intercept or read the data.

Secure Database

Your personal information is stored in encrypted databases. Only authorised staff can access this information within a limited scope, and a record of every access is kept.

Two-Factor Authentication

Two-Factor Authentication is available for added security on your account. This is effective in preventing unauthorised access.

Data Retention Period

Information is retained for as long as your account remains active. After an account is closed, some information may be kept for as long as necessary to meet legal, regulatory, or financial reporting requirements. After the specified period, information is securely deleted.

Sharing Information with Third Parties

le89 never sells your personal information. However, in certain circumstances, limited information may be shared with trusted partners.

Clear Declaration: le89 never sells, rents, or exchanges your personal information to third parties for commercial purposes.

Payment Processors

The financial information needed to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these organisations. This sharing is entirely secure and is only for the purpose of verifying transactions.

Legal and Regulatory Authorities

Necessary information may be provided to authorities when required to comply with court orders, government directives, or legal obligations. In such cases, only the minimum necessary information is always shared.

Technology Service Providers

Technology partners that assist in operating the platform (such as game providers Pragmatic Play, JILI, PG Soft, Spribe, and others) receive only the limited information necessary to deliver services. They are required to comply with le89's privacy standards.

Business Changes

In the event of a future merger, acquisition, or change in business structure, user information may be transferred to the new entity. You will be notified in advance in such circumstances, and this privacy policy will continue to apply.

Your Rights and Controls

As a le89 user, you have certain important rights over your own information. We respect these rights fully.

Right to Access Information

You may request a copy of your personal information held by us at any time. If you contact the support team, the information will be provided within a reasonable timeframe.

Right to Correct Information

If any information on your account is incorrect or incomplete, you may request a correction. After identity verification, the correction will be made as quickly as possible.

Right to Delete Information

After closing your account, you may request that your information be deleted. However, some information may need to be retained for a specified period to meet legal obligations.

Right to Object to Processing

You may object to the use of your information for marketing communications or personalised recommendations. The relevant processing will be stopped upon receiving your request.

Right to Data Portability

You may request your personal information in a structured, machine-readable format. This option applies in limited cases.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. During this time, your information will only be stored, not used.

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. Your request will be processed within a reasonable timeframe after identity verification.

Protection of Minors' Information

Age Verification Policy

le89 strictly prohibits registration by anyone under the age of 21. Age is verified at the time of registration and through ID documents where necessary. If any user provides a false age, their account will be immediately suspended and any associated winnings will be voided.

Policy on Collecting Minors' Information

le89 does not knowingly collect any personal information from anyone under the age of 21. If we have reason to believe that a minor has created an account, we will immediately close that account and delete the associated information. If a parent or guardian suspects that their child has created an account, please contact [email protected] immediately.

Policy Changes and Updates

le89 reserves the right to update this privacy policy from time to time. You will be notified before any changes take effect.

Notification of Changes

If significant changes are made to the privacy policy, a notification will be sent to your registered email address and a notice will be displayed at the top of the site. This notification will be given at least 30 days before the changes take effect.

Policy Version

With each update, the "Last Updated" date at the top of the policy is changed. Previous versions will be provided upon request. Continued use of the site after a revised policy is published will be considered acceptance of the new policy.

Feedback and Suggestions

If you have any questions, feedback, or suggestions about this privacy policy, send an email to [email protected] or contact us via 24/7 Bengali live chat. We are committed to responding to all questions.

le89's Privacy Policy